Refund & Cancellation Policy

Deposits

A deposit of 50% of the treatment price confirms your booking. The deposit is applied to your treatment total on the day.

Cancelling or rescheduling

Cancel or reschedule at least 24 hours before your appointment and your deposit can be moved to a new date or refunded.

Cancellations with less than 24 hours' notice, and missed appointments (no-shows), forfeit the deposit.

Tentative holds

Tentative bookings hold a slot for 24 hours without payment. If no deposit is received, the hold ends automatically. There is no charge.

If we need to reschedule

If we have to cancel or move your appointment, you can choose a new time or receive a full refund of your deposit.

Treatments

Because services are performed in person, completed treatments are not refundable. If you're unhappy with a result, contact us within 48 hours and we'll do our best to put it right.

Shop products

Unopened products in their original packaging can be returned within 7 days of pickup for a refund or exchange. For hygiene reasons, opened or used skincare, cosmetics and nail products cannot be returned unless faulty.

How refunds are paid

Approved refunds go back to the original payment method (PayPal or card) within 5–10 business days. In-store payments are refunded in store.